Refund policy
At Mooji Shop, your satisfaction is our priority. We aim to provide high-quality products at the best possible value.
Please review our policy below before submitting a return or refund request.
🛍️ 30-DAY RETURN WINDOW
You may request a return within 30 days of the date your order is delivered.
To be eligible for a return:
• The item must be unused or only lightly inspected or tried on.
• The item must be clean and in resellable condition.
• The item must include its original packaging, where applicable.
• You must provide proof of purchase.
We do not accept returns for products showing:
• Heavy wear, misuse, or accidental damage.
• Stains, odors, washing, or alterations.
• Missing parts, accessories, or packaging.
• Damage caused after delivery.
⚠️ CUSTOM AND PERSONALIZED PRODUCTS
Because some Mooji Shop products may be made to order, personalized or custom-made products are generally not eligible for returns due to a change of mind, incorrect size selection, or incorrect information submitted by the customer.
However, we will provide assistance if a customized item arrives damaged, defective, or materially different from the order placed.
Minor differences in color may occur because of lighting, screen settings, manufacturing methods, or production variations. These minor differences are not normally considered defects.
🔧 DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
If your order arrives damaged, defective, or incorrect, please contact us within 14 days of delivery.
Please provide:
• Your order number.
• A description of the problem.
• Clear photographs or video evidence of the item and packaging.
If your request is approved, we may offer:
• A replacement at no additional cost.
• A full or partial refund.
• Store credit, where appropriate.
Damage caused by misuse, improper care, normal wear and tear, or improper handling is not covered.
🔁 HOW TO REQUEST A RETURN
To request a return, contact us at:
Please include:
• Your order number.
• The reason for your return.
• Photographs or video, if applicable.
If your return is approved, we will provide the appropriate return instructions.
Returns sent without prior approval may not be accepted.
💰 REFUND PROCESS
Once your returned item has been received and inspected:
• Approved refunds will be issued to the original payment method.
• Refund processing normally takes 5–10 business days.
• Your bank or payment provider may require additional time to display the refund.
Full Refund
A full refund may be issued for eligible items returned in their original, clean, and resellable condition.
Partial Refund or Store Credit
A partial refund or store credit may be offered for items that show minor signs of use or do not fully meet our return requirements. These requests are reviewed individually.
No Refund
A refund may be refused for:
• Heavily used or damaged items.
• Products that do not meet the return requirements.
• Requests submitted outside the 30-day return window.
• Personalized products without manufacturing defects.
• Damage caused by misuse or improper care.
🚚 RETURN SHIPPING COSTS
Customers are responsible for return shipping costs unless the product arrived damaged, defective, or incorrect.
Original shipping fees are non-refundable unless otherwise required by applicable law.
We recommend using a trackable shipping service. Mooji Shop is not responsible for returned packages that are lost or damaged in transit.
❌ ORDER CANCELLATIONS
• Orders can be canceled within 12 hours of purchase.
• After an order enters processing or production, it cannot be canceled.
• If the order has already shipped, you may request a return after delivery in accordance with this policy.
📦 ADDITIONAL CONDITIONS
• Only purchases made directly through moojishop.com are eligible under this policy.
• We do not accept returns for products purchased through third-party sellers.
• Orders marked as delivered by the carrier cannot automatically be refunded as lost. Please contact us so we can assist with an investigation.
• Shipping delays caused by carriers, weather, or other external circumstances are outside our direct control.
• Customers are responsible for any applicable taxes or fees where required.
📩 CONTACT US
If you have any questions regarding a return or refund, please contact us: